Privacy policy

PRIVACY POLICY

  1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE RESPONSIBLE PARTY
    1.1 We are pleased that you are visiting our website and thank you for your interest. Below, we inform you about how we handle your personal data when using our website. Personal data refers to any information that can be used to identify you personally.

1.2 The party responsible for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Prospora London. The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party). You can recognize an encrypted connection by the prefix "https://" and the lock symbol in your browser's address bar.

  1. DATA COLLECTION WHEN VISITING OUR WEBSITE
    When you use our website for informational purposes only, meaning if you do not register or transmit information to us in any other way, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our visited website 

Date and time of access
Amount of data sent in bytes
Source/reference from which you accessed the page
Browser used
Operating system used
IP address used (possibly in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used otherwise. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.

3) COOKIES

To make the visit to our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process specific user information, such as browser and location data, as well as IP address values, to varying extents. Persistent cookies are automatically deleted after a predefined duration, which may vary depending on the cookie.

Some cookies are used to simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is processed by certain cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of a contract or in accordance with Art. 6 para. 1 lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and in providing a customer-friendly and efficient website experience.

We may collaborate with advertising partners who help us make our internet offering more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive (third-party cookies) during your visit to our website. If we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the extent of the information collected in the following paragraphs.

Please note that you can configure your browser to inform you about the setting of cookies and allow you to individually decide whether to accept them or to exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this information for the respective browsers at the following links:

Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACTING US

When contacting us (e.g., via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen in the respective contact form. This data is stored and used solely for the purpose of responding to your request or for contacting you, as well as for the associated technical administration. The legal basis for processing the data is our legitimate interest in responding to your inquiry in accordance with Art. 6 para. 1 lit. f GDPR. If your contact aims at concluding a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR. Your data will be deleted after the final processing of your request, once it is clear from the circumstances that the matter has been conclusively clarified, and provided that no legal retention obligations prevent this.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT EXECUTION

In accordance with Art. 6 para. 1 lit. b GDPR, personal data will be further collected and processed when you provide it to us for the execution of a contract or when opening a customer account. The data collected is visible in the respective input forms. You can delete your customer account at any time by sending a message to the above-mentioned address of the data controller. We store and use the data you provide for contract execution. After the complete execution of the contract or the deletion of your customer account, your data will be blocked in consideration of tax and commercial law retention periods and deleted after these periods expire, unless you have expressly consented to further use of your data or we have reserved a legally permitted further use of your data, about which we will inform you below.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Subscription to Our E-Mail Newsletter

When you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required to send the newsletter is your email address. Providing additional optional data is voluntary and is used to address you personally. For sending the newsletter, we use the so-called Double Opt-In procedure. This means that we will only send you an email newsletter after you have explicitly confirmed that you consent to receiving the newsletter. We will send you a confirmation email, asking you to confirm your subscription by clicking on a corresponding link.

By activating the confirmation link, you give us your consent to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When registering for the newsletter, we store your IP address recorded by the Internet Service Provider (ISP), as well as the date and time of the registration, in order to trace any misuse of your email address at a later time. The data we collect during the newsletter registration will be used solely for the purpose of marketing communications via the newsletter. You can unsubscribe from the newsletter at any time by clicking the provided link in the newsletter or by sending an appropriate message to the responsible party mentioned above. After unsubscribing, your email address will be immediately removed from our newsletter distribution list, unless you have explicitly consented to further use of your data or we have reserved additional use of your data that is legally permitted and will inform you about this in this declaration.

6.2 Sending the E-Mail Newsletter to Existing Customers

If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services to those you have already purchased from our assortment via email. No separate consent is required for this.

You are entitled to object to the use of your email address for the above-mentioned advertising purpose at any time with effect for the future by notifying the responsible party mentioned at the beginning. Only transmission costs according to the basic tariffs will apply. Upon receipt of your objection, the use of your email address for advertising purposes will be immediately discontinued.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1 The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract execution, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the bank handling the payment, insofar as this is necessary for the payment processing. If payment service providers are used, we will explicitly inform you about this below. The legal basis for data transmission is Art. 6 para. 1 lit. b GDPR.

7.2 Use of Payment Service Providers (Payment Service Providers)

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on invoice" or "installment payment" via PayPal, we will pass your payment data on to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), as part of the payment processing. The transfer is carried out in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to conduct a credit check for the payment methods "credit card via PayPal," "direct debit via PayPal," or – if offered – "purchase on invoice" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies, in accordance with Art. 6 para. 1 lit. f GDPR, based on PayPal's legitimate interest in assessing your creditworthiness. The result of the credit check regarding the statistical probability of default will be used by PayPal to decide whether to offer the respective payment method. The credit report may include probability values (so-called score values). If score values are part of the credit check result, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data. For further data protection information, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

8) CONTACT FOR REVIEW REMINDER

Own review reminder (not sent via a customer review system)

You see the same ads multiple times. Google tracks, through a cookie ID, which ads are displayed in which browser, preventing them from being shown repeatedly. The processing is based on our legitimate interest in optimizing the marketing of our website according to Art. 6 para. 1 lit. f GDPR.

Furthermore, DoubleClick can use cookie IDs to track so-called conversions related to ad interactions. This occurs when a user views a DoubleClick ad and later visits the advertiser’s website using the same browser and makes a purchase. According to Google, DoubleClick cookies do not contain personal data.

Due to the marketing tools in use, your browser automatically establishes a direct connection to Google’s server. We have no control over the scope and further use of the data collected by Google through this tool, and therefore inform you as follows, based on our current knowledge: By embedding DoubleClick, Google receives information that you have accessed a certain part of our website or clicked on one of our ads. If you are registered with a Google service, Google may assign the visit to your account. Even if you are not registered with Google or logged in, it is possible that the provider may obtain and store your IP address.

If you do not want to participate in this tracking procedure, you can disable cookies for conversion tracking by adjusting your browser settings to block cookies from the domain www.googleadservices.com https://www.google.de/settings/ads. However, this setting will be deleted when you clear your cookies. Alternatively, you can learn about cookie usage and make adjustments through the Digital Advertising Alliance at www.aboutads.info. Finally, you can configure your browser to notify you about cookies being set and decide whether to accept them individually or reject cookies for specific cases or in general. Please note that rejecting cookies may limit the functionality of our website.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield agreement, which ensures compliance with the level of data protection applicable in the EU.

For more information about DoubleClick by Google’s privacy policy, please visit: https://www.google.de/policies/privacy/.

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords," and as part of Google AdWords, it uses the Conversion Tracking service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use the Google AdWords service to draw attention to our attractive offers on external websites through advertisements (so-called Google AdWords). In relation to the campaign data, we can determine how successful the individual advertising measures are. Our interest is to show you advertisements that are of interest to you, to make our website more attractive to you, and to achieve a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an ad placed by Google. Cookies are small text files stored on your computer. These cookies typically expire after 30 days and are not used for personal identification. If the user visits specific pages on this website and the cookie has not expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer gets a different cookie, so cookies cannot be tracked across AdWords customers' websites. The information collected through the conversion cookie is used to generate conversion statistics for AdWords customers who have opted into conversion tracking. Customers are informed of the total number of users who have clicked on their ad and were redirected to a page that contains a conversion tracking tag. However, they do not receive any information that could personally identify users. If you do not want to participate in tracking, you can block the use of the Google Conversion Tracking cookie by adjusting your browser's user settings. You will then not be included in the conversion tracking statistics. We use Google AdWords based on our legitimate interest in targeted advertising according to Art. 6 para. 1 lit. f GDPR.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield agreement, which ensures compliance with the level of data protection applicable in the EU.

For more information on Google’s privacy policy, visit: https://www.google.de/policies/privacy/.

You can permanently disable cookies for ad settings by preventing them through a corresponding setting in your browser software, or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=de.

Please note that certain features of this website may not be fully available if you have disabled the use of cookies.

11) WEB ANALYSIS SERVICES
Google (Universal) Analytics

  • Google Universal Analytics

This website uses Google Analytics, a web analysis service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies," text files that are stored on your computer and enable the analysis of your use of the website. The information generated by the cookie about your use of this website (including the shortened IP address) is usually transmitted to a Google server in the USA and stored there.
This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures the anonymization of the IP address by truncating it and excludes direct personal identification. The extension truncates your IP address within EU member states or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. In these exceptional cases, this processing is carried out according to Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by adjusting the settings of your browser software; however, we would like to inform you that, in this case, you may not be able to use all features of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and its processing by Google, by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de.
Alternatively, instead of using the browser plugin or in mobile browsers, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie works only in this browser and for this domain, if you delete your cookies in this browser, you must click this link again):
Disable Google Analytics.

For more information about Universal Analytics, please visit:
https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376.

9.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and within Google AdWords, the conversion tracking service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google AdWords to advertise our attractive offers on external websites with the help of advertisements (so-called Google AdWords). We can assess how successful individual advertising measures are based on the data from these campaigns. Our goal is to display ads that are relevant to you, make our website more interesting for you, and ensure a fair calculation of advertising costs.

A conversion tracking cookie is set when a user clicks on an ad displayed by Google. Cookies are small text files stored on your computer. These cookies typically expire after 30 days and do not serve personal identification purposes. If the user visits certain pages of this website and the cookie has not expired, both Google and we can recognize that the user clicked on the ad and was redirected to the page. Each Google AdWords customer receives a different cookie, so cookies cannot be tracked across AdWords customer websites. The information collected through the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, no information is shared that could identify users personally.

If you do not wish to participate in this tracking procedure, you can block the setting of cookies for conversion tracking by adjusting your browser settings to block cookies from the domain www.googleadservices.com, or by visiting https://www.google.de/settings/ads, where this setting is deleted when you delete your cookies. Alternatively, you can learn more about cookie usage and make adjustments via the Digital Advertising Alliance at www.aboutads.info. Finally, you can configure your browser to inform you about the placement of cookies and decide individually whether to accept them or reject cookies for specific cases or generally. Please note that if you do not accept cookies, the functionality of our website may be limited.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Framework, which ensures compliance with the data protection standards required in the EU.

For further information on Google’s privacy practices regarding DoubleClick, please refer to:
https://www.google.de/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and within Google AdWords, the conversion tracking service of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to attract attention to our offers on external websites using advertisements (so-called Google AdWords). We assess the success of individual advertising campaigns in relation to the data from these campaigns. This helps us show ads that are relevant to you, make our website more interesting for you, and ensure a fair calculation of advertising costs.

A conversion tracking cookie is set when a user clicks on an ad displayed by Google. These cookies are small text files stored on your computer that allow us to track the user's behavior on our site. These cookies typically expire after 30 days and do not identify the user personally. If the user visits certain pages on the website and the cookie is still valid, Google and we can see that the user clicked the ad and was redirected to that page. Each AdWords customer gets a different cookie, so cookies cannot be tracked across AdWords customers' websites. The information obtained through conversion cookies is used to create conversion statistics for AdWords customers who opted for conversion tracking. Customers learn the total number of users who clicked their ads and were redirected to a page with a conversion tracking tag, but no personally identifiable information is provided.

If you do not wish to participate in this tracking procedure, you can block the setting of cookies for conversion tracking by adjusting your browser settings to block cookies from www.googleadservices.com.
Alternatively, you can visit the Digital Advertising Alliance's website at www.aboutads.info to learn more about cookie placement and make adjustments.

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Framework, which ensures that data protection standards in the EU are met.

You can disable cookies for ad targeting permanently by downloading and installing the browser plugin available at:
https://www.google.com/settings/ads/plugin?hl=de

Please note that certain functions of this website may not work or may work only partially if you disable cookies.

11. WEB ANALYTICS SERVICES

Google (Universal) Analytics

  • Google Universal Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files stored on your computer to analyze your use of the website. The information generated by the cookie about your use of the website (including the truncated IP address) is typically transferred to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the "_anonymizeIp()" extension, which ensures that the IP address is anonymized by truncation and prevents direct personal identification. Through this extension, your IP address is shortened by Google within the EU member states or other countries that are signatories to the Agreement on the European Economic Area. In exceptional cases, the full IP address is transmitted to a Google server in the USA and truncated there. In these exceptional cases, this processing is based on our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes according to Art. 6 Para. 1 lit. f DSGVO.

Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet use. The IP address transmitted by your browser in connection with Google Analytics is not merged with other data from Google.

You can prevent the storage of cookies by adjusting your browser settings. However, please note that in this case, you may not be able to use all features of this website in full. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, instead of the browser plugin or on mobile devices, you can click the following link to set an opt-out cookie that will prevent Google Analytics from collecting data on this website in the future (this opt-out cookie works only in this browser and for this domain, if you delete your cookies in this browser, you will need to click this link again): Google Analytics Opt-Out

Google LLC, based in the USA, is certified under the US-EU Privacy Shield Framework, which ensures compliance with the data protection standards required in the EU.

This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out using a User-ID. Upon first visiting a page, a unique, persistent, and anonymized ID is assigned to the user, which is set across devices. This allows interaction data from different devices and sessions to be assigned to a single user. The User-ID does not contain any personal data and does not transmit such data to Google.

You can object to the collection and storage of data at any time with effect for the future. To do this, you must disable Google Analytics on all systems you use, for example, on another browser or on your mobile device. You can do this using the Google browser plugin:
https://tools.google.com/dlpage/gaoptout?hl=de

Alternatively, you can click the link to set an opt-out cookie, which will prevent Google Analytics from collecting data on this website in the future: Google Analytics Opt-Out continues to exist for further storage